What is the difference between iCare and iConnect?
iCare is your one stop shop for all concerns, issues and feedback related to Scheduling and Logistics. Few examples are cited below –
FDTL related issues
Request module related – offs/flights requested not given
All roster related concerns
Any other complaints related to refusals/last minute pull outs/change of assignments
Issues with transport, hotels arrangements, dead-head movements
Pay roll concerns – night halt allowance, DHT allowance
Concerns related to offs/check flights
It is functional between 0900 – 1730 hours.
E-mails are to be sent to iCare@goindigo.in.
The iCare team would handle all concerns, issues, and complaints etc. which are relevant beyond 48 hours and also past concerns, if any. Issues pertaining to day of ops and next 24 hours need to be directed to the respective Scheduling and Logistics teams.
The iCare team would try and resolve your concerns within 3 working days.
iConnect team or the Pilot Assistance Team has been created to act as a bridge between pilots and various departments (Cockpit Scheduling, Crew Logistics, Pilot Admin, Training, Uniforms, AOCS / Catering, HR etc.). They are geared towards providing a quick response to pilot challenges, feedback, suggestions, requests, and queries and to coordinate the implementation of remedial measures within the shortest possible timelines. Pilots can connect with the PAT team at iConnect@goindigo.in for any concern or challenge faced by the crew irrespective of the department. While a pilot may choose to write to the concerned department directly, please do keep the PAT team in copy so they could follow up on your request.
The PAT team will function concurrently with the Pilot Leadership Teams - Regional Fleet Captains & Fleet Supervisors. The team consists of:
Mr. Nitin Rehani (+918800773180)
Mr. Satyendra Singh (+919971000349)
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